DPD & Evri delivery scam
Fake DPD and Evri (formerly Hermes) texts claim your parcel couldn't be delivered or needs a small fee or address confirmation, linking to a convincing but fake site that steals your card and personal details.
“Evri: We were unable to deliver your parcel. Please confirm your details and pay the £1.99 redelivery fee: evri-redelivery-uk.com”
How it works
Scammers send mass texts impersonating couriers, knowing many people are genuinely expecting a parcel. The message says a delivery failed, your address needs confirming, or a small fee is due, and links to a lookalike site. Once you enter card details, they take a small payment to set up a recurring scam charge — or use your details and a follow-up 'bank' call to empty your account.
Warning signs
- A delivery text for a parcel you weren't expecting, or from a courier you didn't use
- A request to pay a small 'redelivery' or 'customs' fee
- A link to a domain that isn't dpd.co.uk or evri.com
- Spelling mistakes, odd characters, or a sense of urgency
- A form asking for full card details and personal information
What to do
- Don't tap the link — track parcels in the official DPD or Evri app or website
- Check the sender and the link domain carefully
- Forward the text to 7726 to report it, then delete it
- If you entered details, contact your bank and watch for a follow-up 'bank' call (that call is part of the scam)
Frequently asked questions
- Do DPD or Evri charge redelivery fees by text?
- Genuine couriers may charge official customs fees on international parcels, but they direct you to their real website or app — they don't send unexpected payment links by text for small redelivery fees.
- The tracking number looks real — does that mean it's safe?
- No. Scammers add realistic-looking tracking numbers to make texts believable. Always verify by typing the courier's official website address yourself rather than tapping the link.