Does Amazon call you about suspicious orders?

No. Amazon will not phone you out of the blue to ask for payment details, passcodes, or remote access. Any genuine issue can be seen and managed by signing into your account directly.

I pressed 1 and spoke to someone — am I at risk?

Just speaking to them isn't harmful, but don't share any details, install anything, or move money. If you did, contact your bank and change your Amazon password from a device you trust.

Account & shopping

Amazon Prime & account scam

Scammers impersonate Amazon by phone, text, or email claiming there's a problem with your account, a suspicious order, or an automatic Prime renewal — to trick you into handing over card details or remote access to your device.

Example of a scam message

“AMAZON: Your Prime membership will auto-renew today for £79.99. To cancel, call 0800 XXX XXXX or visit amazon-billing-help.com”

How it works

You receive an automated call, text, or email saying your Amazon Prime is about to auto-renew for a large amount, that an expensive order has been placed, or that your account is locked. Pressing a number or tapping a link connects you to a fake 'Amazon support' agent who either takes your card details to 'cancel' the charge, or talks you into installing remote-access software so they can drain your bank account.

Warning signs

An unexpected call or text about an order or Prime renewal you don't recognise
Being asked to 'press 1' to speak to an agent
Pressure to act fast before money leaves your account
A request to install an app (e.g. AnyDesk, TeamViewer) so they can 'help'
Being asked for your card details, PIN, or one-time passcode
A link to a site that isn't amazon.co.uk

What to do

Hang up or delete the message — Amazon won't cold-call you about orders
Check orders only by logging in at amazon.co.uk or the official app
Never install remote-access software at the request of a caller
Never share a one-time passcode with anyone, even 'Amazon'
If you gave card or bank details, call your bank immediately

Frequently asked questions

Does Amazon call you about suspicious orders?: No. Amazon will not phone you out of the blue to ask for payment details, passcodes, or remote access. Any genuine issue can be seen and managed by signing into your account directly.
I pressed 1 and spoke to someone — am I at risk?: Just speaking to them isn't harmful, but don't share any details, install anything, or move money. If you did, contact your bank and change your Amazon password from a device you trust.